Why choose Access Cash?
How will my Access Cash ATM be secured on-site?
How many transactions will I need to do per month?
Are there any additional operating costs with my Access Cash ATM?
Can the cash machine really "eat my card"?
How does the ATM connect to my bank?
What if my customers have a problem with my instant teller machine?
What happens if I have a problem with my ATM after business hours?
When does the money withdrawn from my ATM go back into my account?
How will I manage cash replenishment?
Why choose Access Cash?
Our solid reputation in the private-label industry is a result of our commitment to providing secure, reliable automated teller machines backed by dedicated technical support and customer service representatives.
- We will not place or sell a cash machine that will not be profitable and convenient to operate.
- Our company meets or exceeds all Interac, Visa, Visa Plus, Mastercard and Anti-Money Laundering regulations in Canada
- Bilingual customer support center
- The most user-friendly online web-reporting system in the industry.
- Our customers are happy. (Even though this isn't a technical reason, it's the most important one!)
How will my Access Cash ATM be secured on-site?
Free-standing automated teller machines are lag-bolted to the floor.
How many transactions will I need to do per month?
There are several factors to consider here, but depending on the model of your Access Cash ATM, you can expect to break even on your investment and monthly utilities costs (power and phone line) with as little as 200 transactions per month.
Are there any additional operating costs with my Access Cash ATM?
No. Beyond your initial purchase price, your only ongoing costs will be for a dedicated voice-quality telephone line and electrical outlet. In many cases, if you have an internet connection on your premises, your ATM can be connected using a Secure Connection thus eliminating the need for a phone line. Access Cash will supply your receipt rolls, transaction processing, website reporting, and 24-hour toll-free technical support for as long as you process your transactions through us. We also offer a variety of Extended Warranty programs for qualified merchants.
Can the cash machine really "eat my card"?
No. Unlike most full-service financial institution ABMs where motorized card readers take the card inside the cash machine, our Access Cash ATMs all feature dip-style card readers. The card never leaves the customer's possession.
How does the ATM connect to my bank?
Your secure, encrypted card information goes from the ATM to a processing switch, which relays the information to Interac (or Cirrus, depending on your financial institution) to send to your bank for confirmation. Your bank then sends the transaction approval back through Interac to the automated teller machine, and your requested funds are dispensed.
What if my customers have a problem with my instant teller machine?
Any discrepancies in the amount of money requested versus funds dispensed will be rectified by Access Cash on your behalf. If your customer does encounter such a situation, instruct them to contact Access Cash at the toll-free number printed on the transaction receipt.
What happens if I have a problem with my ATM after business hours?
No problem. Our customer service and technical support representatives are available 24 hours a day, 7 days a week toll-free at 1-877-400-4212.
When does the money withdrawn from my ATM go back into my account?
Transactions are paid (settled) into your account every 24 hours on business days. Weekends and holidays are processed on Monday morning or next business day. Our processor receives your settlement request at 19:00 EST with their daily sweep. Your financial institution will receive your settlement the following day, and most banks will deposit these funds within 24-48 hours.
How will I manage cash replenishment?
About 97% of our current locations supply their own cash. Because the cash is loaded on a daily basis, there is not the need for a $50,000 or greater float. Our average location maintains between $2,000 and $6,000 in the machine depending on the forecast for the day's business. For those merchants who do not wish to self-load their ATM, Access Cash can arrange for a third-party cash loading solution.
