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Error Codes

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Customer service and service for ATM machines is a priority at Access Cash. First, troubleshoot any problems or concerns with your Access Cash Triton ATM machines by referring to our error codes listing. Then, if you require further assistance, don't hesitate to call our toll free number 1-877-747-CASH (2274) to speak to a technical support representative.

For clarification of any terms or acronyms, visit our ATM glossary.

Common error codes on Access Cash Triton ATMs:

Error Code 33 - Feed Failure
Similar to Error Code 182. Ensure the dispenser is clear of any blockages, refill the cash cassette and reset the error.

Error Code 101 - Bill Jam or Out of Cash
Inspect the dispenser for ripped or torn bills. Reset the automatic teller machine (using the on/off button) and reset the error.

Error Code 151 - Electronic Journal Full
If you have not been printing your Electronic Journals regularly, the ABM / ATM will not erase its Journal memory. Although the EJ can store data for up to 2500 transactions, many merchants find it simpler to print their EJ daily (or whenever they close out their machine).

Error Code 182 - Currency Cassette Low
Your cash machine has dispensed all of the money before the low currency sensor told the ATM to stop dispensing. Reload the cash cassette and reset the error.

Error Code 195 - Receipt Paper Low
Change the receipt roll and reset the error. Remember to call Access Cash for more receipt rolls once you have used your last one!

Error Code 196 - Card Reader Failure
Your card reader may have to be replaced. On average, card readers last for three years, but blockages, heavy use, spilled drinks or excessive dirt can shorten their life.

Below are brief descriptions of all error codes for the Triton ATM 9100 series and the Triton ATM 9700 series.

Triton ATM 9100 Series Error Codes
Error Code Description
48 Reject rate exceeded
51 Suspect exit accountancy
101 Dispenser error
102 Dispenser error
103 Thickness sensor unstable
104 Unable to clear width sensors during reject
105 Insufficient notes to learn
106 FIFO error
107 Suspect reject accountancy
109 Timeout at exit sensor
110 Trailing edge timeout at exit
111 Driver timeout
112 Timeout waiting for leading edge at reject
113 Timeout waiting for trailing edge at reject
114 Exit blocked during purge
115 Diverter timeout on purge
118 Exit sensor blocked on start of dispense or learn
119 Diverter in dispense position on start of dispense or learn
120 Reject Cassette not present
121 Note Cassette not present
122 Unexpected not at exit
124 Diverter moved to exit position during Reject/Purge
125 Initial status check failed
126 Diverter moved to reject position during dispense
128 Error in reply from dispenser
129 Dispenser not responding
130 No acknowledge from dispenser
131 No CTS (Ready) from dispenser
132 Status reported bad double detect in previous dispense
133 5 Volts not present from dispenser
134 Status reported exit blocked
135 Status reported feed sensor blocked
136 Modem initialization failed
138 Print failure to receipt
139 Print controller not responding
140 Time out waiting for printer to be ready
141 Status reported paper jam
142 Dispenser returned bad command error
143 PTDF Error
144 Security module not responding
145 Security module bad reply
146 Electronic journal not responding
147 Electronic journal bad reply
148 Electronic journal write failed
149 Electronic journal read failed
150 Electronic journal status failed
151 Electronic journal full
152 Electronic journal corrupt
153 Electronic journal download failed
154 Electronic journal bad
155 EJ module failed
156 No cassette
157 EJ erased failed
158 EJ format failed
159 EJ test feature failed
161 EJ clear feature failed
162 EJ get serial number failed
163 Terminal did not answer Triton Connect
164 Terminal did not return call to Triton Connect
165 EJ not present
166 Bad dispenser
167 Reported Low Cash to Triton Connect
168 Software Download to Terminal Failed
182 Currency cassette low
183 Receipt printer paper low
185 Phone number not configured
186 Bill size not configured correctly
187 Maximum withdrawal not configured correctly
188 Communications key not configured
189 Terminal ID not configured
190 Master key not configured
191 Feed failure
192 CD communications error
195 Receipt Printer Out of Paper
196 Card Reader Error
203 SPED keypad is not replying to main board
205 SPED keypad reported tamper condition
206 SPED could not perform a successful command within SPED_MAX_ATTEMPTS tries
207 SPED not detected


Triton ATM 9700 Series Error Codes
Error Code Description
1 Timeout
3 BGD_NOANSWER
4 Error in modem data
6 BGD_NODIALTONE
7 BGD_BUSY
10 BGD_LOGON
11 No connect
13 BGD_DONE_GOOD
14 EOT received
15 Timed out waiting for EOT
16 Communication problems
33 Feed Failure
34 Mis-tracked note at feed
35 Mis-tracked note at double detect
36 Mis-tracked note at exit
37 Note too long at exit
38 Blocked exit
39 Too many notes
42 Timing wheel error
44 Bad roller profile
45 Diverter error
46 Exit quantified
47 Note missing at double detect
48 Reject rate exceeded
49 Jam at exit
50 Interference recovery
51 Suspect exit accountancy
52 RAM error
53 EPROM error
54 Operation timeout
55 RAM corruption
56 Link error
65 Processor not communicating with modem correctly
95 Multiple cassettes of same type installed
101 Dispenser error
102 Dispenser error
103 Thickness sensor unstable
104 Unable to clear width sensors during reject
105 Insufficient notes to learn
106 FIFO error
107 Suspect reject accountancy
109 Timeout at exit sensor
110 Trailing edge timeout at exit
111 Diverter timeout
112 Timeout waiting for leading edge at reject
113 Timeout waiting for trailing edge at reject
114 Exit blocked during purge
115 Diverter timeout on purge
118 Exit sensor blocked on start of dispense
119 Diverter in dispense position on start of dispense or learn
120 Reject cassette not present
121 Note cassette not present
122 Unexpected not at exit
124 Diverter moved to exit position during Reject/Purge
125 Initial status check failed
126 Diverter moved to reject position during dispense
128 Error in reply from dispenser
129 Dispenser not responding
130 No acknowledge from dispenser
131 No CTS (Ready) from dispenser
132 Status reported bad double detect in previous dispense
133 5 Volts not present from dispenser
134 Status reported exit blocked
135 Status reported feed sensor blocked
138 Print failure to receipt
139 Print controller not responding
140 Timeout waiting for printer to be ready
141 Status reported paper jam
142 Dispenser returned bad command error
143 PTDF error
144 Security module not responding
145 Security module bad reply
146 Electronic journal not responding
147 Electronic journal bad reply
148 Electronic journal write failed
149 Electronic journal read failed
150 Electronic journal status failed
151 Electronic journal status full
152 Electronic journal corrupt
153 Electronic journal download failed
154 Electronic journal bad
155 Electronic journal module failed
156 No cassette
157 Electronic journal erase failed
158 Electronic journal format failed
159 Electronic journal test feature failed
161 Electronic journal clear feature failed
162 Electronic journal get serial number failed
163 Terminal did not answer Triton Connect
164 Terminal did not return call to Triton Connect
165 Electronic journal not present
166 Bad dispenser
167 Reported Low Cash to Triton Connect
168 Software Download to Terminal Failed
182 Currency cassette low
183 Receipt printer paper low
185 Phone number not configured
186 Bill size not configured correctly
187 Maximum withdrawal not configured correctly
188 Communications key not configured
189 Terminal ID not configured
190 Master key not configured
191 Feed failure
192 CD communications error
193 The Baud rate setting for the Electronic journal failed
194 An attempt to dispense bills is being made when the cassettes are not locked
195 Receipt printer out of paper
196 Card Reader Error
203 SPED keypad is not replying to main board
205 SPED keypad reported tamper condition
206 SPED could not perform a successful command within SPED_MAX_ATTEMPTS tries
207 SPED not detected
209 Check Number of Notes Delivered command failed
210 The dispenser type is unknown
300 Successful command
301 Low level
302 Empty cassette
303 Lifts are down
304 Rejected notes
305 Wrong count
306 Failure to feed
307 Transmission error
308 Illegal Command or command sequence
309 Jam in Note Qualifier
310 Feed cassette not present
311 Configuration record size invalid
312 No notes retracted
313 Cassette Hopper Map invalid
314 Cannot resolve dispense count
315 Reject cassette not properly installed
316 Delivery failure
317 Reject failure
318 Too many notes requested
319 Jam in Note Transport
320 Reject Cassette almost full
321 Cassette data corrupted
322 Main Motor Failure
323 Dispense Count Check Error
325 Note Qualifier Faulty
326 Cassette exit sensor failure
327 Shutter failure
329 Notes in Delivery Throat
330 Communications Timeout
332 Cassette may have been changed
333 Reject cassette full
339 Error in throat
343 Sensor error or sensor covered
348 NMD Internal Failure/Data Corrupted
349 Cassette Lock Faulty
350 Jam in Note Stacker
351 Module Need Service
353 No message to resend
356 Error in Note Transport